Project Description

Job Title:

Bookshop Data Entry Clerk for Returns, Refunds, and Damaged Goods Records

Objective:

Accurately record and maintain data related to book returns, customer refunds, and damaged goods. Ensure all entries are correctly logged to support inventory management, financial tracking, and customer service follow-up.

Scope of Work:

• Enter return and refund transactions into spreadsheets or POS/accounting systems.

• Record details of damaged or defective books reported by customers or staff.

• Track refund methods (cash, card, online) and amounts issued.

• Verify records against receipts, return forms, or supplier reports.

• Update stock status for returned or damaged books.

• Flag duplicate, missing, or inconsistent entries for review.

• Prepare a Word report summarizing total returns, refunds issued, and damaged stock logged.

Required Data Fields:

• Return ID / Reference Number

• Date of Return / Report

• Book Title / ISBN / Product Code

• Quantity Returned / Damaged

• Reason for Return or Damage (defective, wrong item, physical damage, etc.)

• Refund Amount Issued

• Refund Method (Cash / Card / Online / Store Credit)

• Supplier or Staff Notes (if applicable)

• Stock Adjustment (Returned to Inventory / Discarded / Sent to Supplier)

• Comments / Follow-Up

Instructions:

• Deadline: Submit all deliverables by 5th September 2025.

• Material Source: Source documents (return forms, receipts, supplier notes) will be shared upon hire.

• Deliverables: Two documents must be submitted:

  1. Finalized Excel/Spreadsheet containing all return, refund, and damage records.

  2. A Word report summarizing refunds processed, damaged items logged, and any inconsistencies flagged.